Refund policy

We want you to be satisfied with your purchase. If you need to return, refund, or exchange an item, please review the information below.

Return Request Period

You may contact us to request a return within 30 days after the item has been delivered. Requests submitted after this period may not be accepted unless otherwise required by applicable law.

Return Conditions

Items submitted for return should be unused and, where possible, include their original packaging and accessories. Items should be packed carefully to reduce the risk of damage during return shipping.

If an item is defective, damaged during delivery, or different from what you ordered, please provide your order number and clear photographs so that we can review the issue.

How to Request a Return

  1. Contact us by email or phone with your order number and the reason for the return.
  2. Wait for our customer support team to review your request and provide return instructions.
  3. Send the item back according to the instructions provided by our team.
  4. After the returned item is received and inspected, we will inform you of the next steps.

Please do not send an item back before receiving return instructions from our customer support team.

Return Shipping Costs

For returns due to personal reasons, return shipping costs are generally the customer's responsibility. If a return is caused by a defective item, shipping damage, or an incorrect item sent, we will assist with the relevant costs depending on the circumstances.

Refund Processing

Once a return has been inspected and approved for a refund, the refund will be issued to the original payment method. Refunds generally take 5–10 business days to process. The time required for the funds to appear may depend on your payment provider or bank.

Whether the original shipping fee is refundable depends on the reason for the return and applicable requirements.

Exchanges

If you would like to exchange an item, please contact us first so we can review the product and confirm whether an exchange is possible. Exchanges must be approved by our customer support team and are subject to product availability and the circumstances of the request.

Additional Information

We do not charge restocking fees. If an item arrives damaged, has a defect, or is incorrect, please contact us as soon as possible for assistance. Nothing in this policy limits consumer rights that cannot be excluded under applicable law.