Terms of service
Goodsbabef aims to provide clear and timely assistance before and after your purchase.
Product Inquiries
If you have questions about our Travel Neck Pillows, Passport Holders, or other product information, specifications, and intended uses, you may contact us before placing an order. Please refer to the information displayed on the relevant product page.
Order Support
If you need help checking your order status, confirming payment information, or asking about order processing, please provide your order number so our team can assist with your inquiry.
Shipping Support
If you have questions about estimated delivery times, tracking information, or your shipping address, please contact our customer support team. Address changes may be restricted once an order has been dispatched.
Returns, Refunds, and Exchanges
For return, refund, or exchange requests, please contact our customer support team in accordance with our Return / Refund / Exchange Policy. Please obtain return instructions from our team before taking further action.
Reporting a Problem
If an item arrives damaged, defective, or different from what you ordered, please provide your order number, a description of the issue, and relevant photographs. We will review the circumstances and provide appropriate guidance.
Customer Support Hours
Our customer support hours are Monday–Friday, 9:00 AM–6:00 PM (UTC+8). Inquiries received outside these hours will be handled as soon as possible on the next business day.
Contact Information
Email: [email protected]
Phone: +86 18182598797